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Melinda Burrows
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General Counsel And Compliance Manager
Refer job# DZWS137368
 
General Counsel and Compliance Manager RESPONSIBILITIES: Provide interpretation and guidance on consumer debt collection laws and regulations. Perform legislative and regulatory monitoring and analysis. Provide day to day regulatory problem solving for specific questions posed by business units. Interface and maintain relationships with internal and external business partners, state agencies and federal regulators. Stay current with compliance best practices. Ensure operational standards and regulatory requirements are established, reviewed and continuously improved within each operational area. Executes the organization s vendor and service provider oversight program in compliance with CFPB requirements. Writes and updates compliance policies and procedures annually or as otherwise required due to changes in law, regulation, litigation trends, and complaint and dispute trends or as directed. Manages outside counsel in consumer lawsuits filed against the company. Develop and deliver regulatory and compliance training to educate internal business units as well as external customers. Assist in policy development and dissemination, and in monitoring compliance with internal controls and regulatory requirements. Represents the agency with the professional and ethical work standards consistent with the mission and management policy of the company. Maintains current knowledge of applicable federal and state collection laws, and communicates changes to the company. Participate in new client set up meetings and contractual review to ensure compliance with client s contracts. Review and reply to client audits, taking any necessary action or making overall recommendations. Reviews new client information to assure they are compliant with collection laws. Respond to and resolves government agency correspondence such as CFPB, Attorney General and BBB. Maintain professional working relationships with outside counsel, vendors, clients, and others. Recommend process/policy changes to ensure compliance with all regulations and assist in the documentation or training of those changes. Initiate and promote activities to foster compliance awareness within the company. Conduct internal monitoring reviews. Support and facilitate external audits. Develop, review and/or maintain deliverables, including letters, call scripts, policies and procedures. Perform other duties as assigned.

Qualifications: JD Degree from accredited U.S. Law School with demonstrated academic excellence. Licensed to practice and in good standing with an applicable Bar organization. 6+ years of credit and collection related experience. Understanding of strategy and risk and ability to educate and influence others. Understanding of key compliance areas and ability to rapidly acquire an understanding of compliance-related laws and the compliance application framework. Some management experience preferred, including experience managing and influencing individuals outside the direct reporting relationship. Must be highly ethical and able to maintain confidentiality and handle highly sensitive information Must be willing and able to travel when necessary Must possess initiative and strong analytical and problem solving and research skills Must possess a serious commitment to accuracy and quality while meeting goals and deadlines Must have outstanding written and verbal communication skills in addition to interpersonal skills Must demonstrate judgment, tact, diplomacy and cooperation when dealing with people at all levels, internal and external of the business Demonstrated ability to collaborate across functional groups and develop mutually collaborative relationships Demonstrated ability to influence individuals outside direct reporting relationships (both up and down in the organization) Demonstrated ability to interface effectively with all levels of an organization and work with a culturally diverse group of individuals who sit in multiple locations Must have a proficiency with Microsoft Office programs: Word, Excel, and Power Point Understanding of and experience with: CFPB, FDCPA, TCPA Federal and State Collection Laws Rules governing collection agency licensing, HIPAA and identity theft/privacy rules. Arrives at sound solutions through analysis and weighing of relevant facts. Understands and considers short and long term impact of decisions. Shows a proven ability to work effectively within all organizational levels and departments to achieve desired results; the ability to work independently and as a member of a team. Working knowledge of Microsoft Office products. Some management experience preferred, including experience managing and influencing individuals outside the direct reporting relationship.
 
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