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General Counsel Consulting

General Counsel
Consulting
provided
exceptional
service in helping
my organization
recruit for a hard
to fill position.
They did extensive
work on the front
end to understand
our needs and
our culture and
began referring
highly qualified
candidates almost
immediately.

Melinda Burrows
Deputy General Counsel
- Litigation and
Compliance, Progress
Energy Service Company
LLC

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Counsel Jobs > Insurance/Attorney/In House/Richmond, Virginia Job in Virginia > Insurance/Attorney/In House/Richmond, Virginia

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Insurance/Attorney/In House/Richmond, Virginia

Refer job# IGNS45955

Claims Specialist II, Causality Bodily Injury The candidate investigates and effectively resolves complex bodily injury personal lines liability claims via telephone, internet or email. Responsible for the disposition of claims in accordance with prescribed authority and according to best claims practices. Promotes and provides "On Your Side" customer service. Investigates and effectively resolves personal lines liability claims via telephone. Responsible for the disposition of claims in accordance with prescribed authority and according to best claims practices. Reports to Claims Manager. Responsibilities: Promptly and effectively handles to conclusion all assigned claims with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service. Utilizes various methods of settlement in those cases where warranted; assigns cases to outside vendors as warranted. Appropriate use of structure settlement on all applicable cases. Opens, closes and adjusts reserves in accordance with company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary. In accordance with Corporate Reserving Guidelines. Adheres to file conferencing notification and authority procedures. Maintains current knowledge of: all insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars or training sessions. Submits severe incident reports, reinsurance reports and other information to home office, claims management, and underwriting. Partners with SIU and Subrogation to identify fraud and subrogation opportunities. Delivers a positive On-Your-Side customer service experience to all internal, external, current and prospective Nationwide customers. Serves as a mentor to less experienced claims associates and assists with training/presentations as assigned by claims management. Other duties as assigned. The candidate should preferably have Undergraduate degree or equivalent experience. Postgraduate studies in medical field or law is desirable. State licensing is required. Successful completion of claims certification courses/schools are needed. Should have 3-5 years of claims handling experience including experience handling complex bodily injury claims. Must have proven knowledge of insurance theory and practices, insurance contracts and their application. Advanced knowledge of causality claims best practices, medical terminology and liability analysis are preferred. Proven knowledge of insurance contracts, medical terminology and the legal aspects of court procedures affecting legal liability for all lines of insurance are needed. Must be excellent customer focus and proven ability to proactively meet customer needs. Should have proven knowledge of insurance contracts, medical terminology, workers compensation, and the legal aspects of court procedures affecting legal liability for all lines of insurance. Should have knowledge of claims systems. Proven analytical skills are necessary to make decisions and resolve conflict in such areas as application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions. Must have proven ability to establish repair requirements and cost estimates for extensive losses and serves as a subject matter expert on respective claims projects. Should have proven organizational skills to effectively prioritize increased and more complex workloads. Excellent written and verbal communication skills are necessary to effectively communicate and/or negotiate with policyholders, claimants,attorneys, agents, and general public. Should have analytical skills used to make independent decisions and resolve conflict; coordinate the handling of cases involving serious and sometimes complex liability issues. Must have exceptional oral and written communication skills for contract and negotiation with all policyholders, claimants, attorneys, physicians, agents and the general public. Must have ability to successfully negotiate casualty claims including the ability to interpret medial reports and legal reports. Organizational skills to effectively establish work priorities in accordance with best claims practices. Ability to operate a personal computer with proficient use of claims and business software. Must have proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience.

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