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Case Counsel, International Centre Of Dispute Resolution
Refer job# MKLL157033
 
Case Counsel, International Centre of Dispute Resolution Responsibilities: Evaluates, interprets, and delivers the appropriate case management services to assigned cases. Familiarizes oneself with each arbitration case's contract provisions and identifies any variation between the rules and the case contract to ensure consistency and appropriate case administration. Conducts administrative conferences and initiates and facilitates preliminary hearings. Assists mediators and arbitrators in compliance with all applicable rules and the issuance of awards. Evaluates arbitrator challenges and recommend decisions. Creates lists of the most suitable and appropriate arbitrators and mediators to propose to parties from ICDR/AAA's international roster based on contract requirements and/or parties preferences. Serves as an impartial liaison to initiate and maintain efficient information flow between the parties, representatives, arbitrators, and mediators. Maintains uniform case information and accurate records of financial information, including billing, fee disbursement, check requests, expenses and receivables. Proactively identifies expectations and works closely with parties, arbitrators, and mediators. Communicates ICDR/AAA policies and procedures to parties and counsel. Acts as a customer service representative and recognizes potential future business when answering general inquiries expressing interest in the Association and its services. Cultivates relationships with customers to garner a high level of trust and respect in ICDR/AAA and our services. Communicates customer feedback for improvement to management on a regular and consistent basis Understands the responsibility of arbitrators/mediators and provides regular performance feedback. Assists with the organization, logistics, and management activities of ICDR/AAA conferences. Attends and participates in local and regional seminars, programs, and conferences if called upon. Attends meetings or presentations as coordinated by ICDR executive management; Acts as a host for visitors interested in the ICDR or its services. Suggests potential ICDR arbitrators and mediators to the ICDR executive management. Shares received development (non-case related) communications and inquiries with ICDR executive management.

Qualifications: Bachelor's degree in business, legal, or related discipline; 3 years of relevant experience; or an equivalent combination of education and experience. JD Degree or Masters of Law (LL.M.) preferred. Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically. Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization. Intermediate proficiency with Microsoft Outlook, Word.
 
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