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Melinda Burrows
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In House Legal Job Listings

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Corporate/Attorney/In House/Detroit, Michigan
Refer job# JPON85708
 
Senior Project Manager Duties: Serve as a key leader in successfully managing assigned client relationships through effective project management coordination and execution. Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects. Drives overall client satisfaction through effective coordination and communication of client deliverables. Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise. Prepares project forecasts and work schedules for assigned projects and implements project forecasts and work schedules prepared by the Client Services Director. Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partner. Manages and reports to clients on project budget and financial status. Provides strategic and tactical guidance to deliver Company s best practice for Client Services as well as cross-functionally within the e-discovery business unit. Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Client Services Director. Ensures that an update to date record is maintained with regard to the status of all projects being worked on. Provides substantive oversight to client-specific projects on a day-to-day basis. Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality. Instills confidence with the client and serves as a primary public face of Company s high-quality service delivery offering.

Qualifications: A Bachelor's Degree. A graduate degree such as a J.D. Degree /MBA a plus. 4+ years consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal department or eDiscovery service provider. A solid understanding of eDiscovery and the litigation support industry which is typically a result of 4 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers. Evidence of emerging leadership and staff development skills which help to motivate staff members and provide professional growth allowing them to assume additional responsibilities. Demonstrated success in the management of multiple simultaneous projects. Oral and written communication skills which provide a strong and confident leadership presence. Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements. A solid understanding of database design and management, data processing activities and legal document review requirements. Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
 
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